Reports Page

CommentSold Reporting is very in-depth and meant to give you a complete view of your store and company. We are constantly adding new reporting features, so this article may change often!

Let's start by visiting the reports page by clicking here


Number of Orders is pretty self-explanatory, but it can help you get a quick look at your overall volume and amount of packages fulfilled during that time period

Average order is the average dollar amount of paid orders during this time. This is a good metric to track during sales to see how your customers are responding to price changes. We like to monitor this when we change shipping prices, to see if people start combining orders or not

Number of Products in the orders shows the Source of where the products were first added. This will grow as CommentSold helps you expand into new ways to sell items and interact with your customers

Shipping Overview gives you a quick revenue (amount you charged the customer) and cost (amount you were charged) for shipping. Note that the cost will not be updated until you generate the labels for the orders

Total Returns is a quick look at your returns for orders during that period. If your standard return policy is 14 days, then we suggest looking at a report from 2+ weeks ago to figure out your return percentage and see how it's trending (up or down)

Payments Report

Total Payments is the total dollar amount of payments received from your customers, during that time period. This takes out any coupons the customer may have had

Product Revenue is the amount of revenue (sales) that came from Products vs other categories like Taxes or Shipping. Note the Product Revenue can be higher than the Total Payments if you are running a sales, since the Product Revenue is indicative of the Retail price of the item, not what the price of the item is after a discount is applied by the customer

State/County/Municipal Tax is calculated automatically by CommentSold based on the zip codes of your customers when they checkout. If it's a local pickup, the max tax rate is applied. If you are in the County, you may not get any Municipal tax charged/collected at all. Use this report on a monthly basis to figure and pay your sales taxes

Cost of Goods Sold - Simply put - Cost of Goods Sold is the cost of the items that were purchased by your customers. For some reason, many shopping cart-like companies do not include this for their customers. This is extremely important to really calculate what your Gross Profit is. How can we tell you how much money you are making if we don't know how much the items are that you are selling!?

Gross Profit is calculated by taking the total payments received, deducting the sales taxes, the cost of goods sold and the cost of shipping.

Vendor Returns

Vendor Returns give you an overview of how your vendors are performing. This is important because you can check to see if vendors have a higher return rate than others, which can be indicative if item damages, bad sizing or other reasons. 

Inventory Overview (Real-time)

This metric does not go back in the past. It will tell you the value of your inventory at the time you run the report. This is helpful for yourself, your book keeper or accountant since it helps them calculate what your inventory is. Your inventory is not a business expense until you sell it, therefore it's valuable to keep up with your inventory levels over time, to make sure you aren't taking on too much inventory or that you are supplying enough inventory to your customers! 

Inventory Retail Value is the dollar amount of your inventory, if you were to sell it all at retail prices (the price you have loaded into the system)

Inventory Cost is the metric you, your book keeper or accountant would use to determine the current book value of your inventory

Payments Broken Out Per Hour

This is a simple graph to show you when your customers are most active in their payments. This can help you change your scheduling habits to reach the peak time for your customers.

Coming Soon

  • Customer Credit Overview

  • Fulfillment Overview (number of packages fulfilled/who fulfilled them)

Did this answer your question?